Job Summary

Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential.

Duties And Responsibilities

Maintains surveillance throughout the Navy Exchange facilities as assigned to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques including overt and covert Closed Circuit Television systems.

Consistent with established NEXCOM Loss Prevention Safety LPS policies procedures and standards detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud waste and abuse as directed.
Prepares case reports investigative notes and processes evidence in accordance with NEXCOM LPS standards.
Conducts audits as directed by the Loss Prevention Safety Manager or Supervisor of cash registers cash offices retail inventory controls and service operations.
Conducts investigative research as directed of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor as well as other investigative tools.
Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines to include report writing and obtaining photographic evidence as necessary.
Maintains absolute confidentiality of all investigative research and case information.
Maintains physical security of NEX facilities adhering to site specific Opening Closing procedures Key Controls Electronic Article Surveillance policies and Intrusion Detection System alarm controls and response procedures.
Maintains fire safety controls and precautions by conducting inspections as directed of fire suppression systems emergency equipment and potential workplace hazards.
Provides assistance to management in evacuations of NEX facilities and the implementation of mandated Force Protection Anti-Terrorist measures.
Monitors Known Theft evidence Lost Found programs and Access Control policies specific to the assigned Navy Exchange facilities.
Assists and monitors the destruction and disposal of merchandise marked to zero in accordance with prescribed NEXCOM policies.
Testifies as necessary in criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings.
Adheres to prescribed work schedules as determined to be in the best interest of the NEX. - Maintains a professional image and demeanor in appearance and communications at all times.
Maintains the department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor based on assigned duties. - Promotes and adheres to NEXCOM LPS programs such as Civil Recovery Y.E.S. for juvenile shoplifters Code Adam and the IDEAS Reward Program.
Maintains a thorough knowledge of factors contributing to inventory shrinkage specific High Shrink Departments and current strategies in place to address shrinkage concerns.
Assists as directed in the LPS training and awareness initiatives of NEX associates.

Performs other related administrative investigative duties as assigned.

Candidates must be eligible for and obtain a Secret Clearance within 6 months of appointment. Failure to obtain will result in termination.

U.S. Citizenship Required

GENERAL EXPERIENCE

One year of responsible experience in clerical office retail customer service security administrative safety or other work demonstrating the ability to perform the duties of the position satisfactorily.

And SPECIALIZED EXPERIENCE

One year of experience following established policies procedures and safety requirements protecting property information equipment or materials identifying and reporting safety or security concerns and effectively interacting with customers the public or employees.

Or Substitution Of Education For Experience

Education above the high school level in criminal justice law enforcement criminology public administration business administration security safety or a related field may be substituted for qualifying experience as appropriate. Relevant coursework in law enforcement investigation evidence criminology police law policy administration safety or related subjects may be considered qualifying education.

Primary Location

United States-Illinois-Great Lakes

Organization

Service School Command

Schedule

Full-Time (35 + hours)

Unposting Date

Oct 2, 2026, 11:59:00 PM

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

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