Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team. We are looking for candidates that are self-motivated, personable and of good character. You should be passionate about consumer electronics, custom installation, and all about providing world class service to our high-end clients.

Anticipated start date of this position is November 9, 2026.

Requirements

Essential Duties and Responsibilities:

Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, and systems requiring Control4 automation products and lighting
Communicate with the customer to review the work orders, answer customer questions professionally and properly
Instruct and train the customer/end user on the system functions and operation.
Must also be able to work and perform duties of Trim Technician
Have in depth knowledge of security systems operation, functions, and wiring requirements
Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Etc.)
Handle after hours emergency service calls (as assigned on a rotation basis)
Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
Understand and communicate pricing for monitoring rate tiers to customers
Demonstrate and train customers on advanced monitoring solutions (i.e. Alarm.com)
Troubleshoot and repair security system problems, malfunctions, and false alarms
Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
Install, setup and train homeowners on AV component packages.
Perform other duties as assigned.

Qualifications and Education Requirements:

Minimum of 3 years of experience with security and Audio Video installations required
Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred
Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
Ability to accurately assess system design and functionality when adding additional components
Knowledge of setup of Networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work in a clean and unobtrusive manner
Ability to work independently and to carry out assignments to completion within standard accepted practices.
Must have or be willing to obtain basic tools to perform job responsibilities.
Must be able to clear a background check and drug screening
Clear MVR required
Technical or Vocational related schooling is preferred

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
Frequent use of step ladders and extension ladders
Frequent amount of lifting up to 50 pounds
Occasional lifting of up to 100 pounds

Work Environment:

Active construction sites
Exposure to marked changes in temperature and humidity, and exposure to dust.
Moderate noise

Benefits:

Paid Time Off Program - Start accruing PTO your first week!
Eight Paid Company Designated Holidays
401(k) w/company match
Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
Short Term Disability Options
Long Term Disability Options
Employee Assistance Program
Life Insurance Options
Employee Discount
Free Alarm Monitoring
Take home vehicle
Gas/Vehicle Maintenance paid by company
Monday - Friday daytime work schedule (no nights or required weekends)
Positive work culture with opportunities for advancement and growth

Phoenix Systems

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Audio/Video Security Technician