Job Description

Division of Insurance is recruiting for an Investigator 3 to join our team.

This position is an Insurance Investigator in the 4-person Investigation Unit in the Anchorage office. The Investigation Unit investigates telephonic, oral and written complaints of insurance fraud in compliance with Alaska Statute. Under general direction of the Division of Insurance, Chief Investigator and Assistant Attorney General’s office this position provides investigative reports reflecting effective civil and/or criminal investigations. The Investigator 3 has standardized policies and procedures that affect investigations and the preparation of cases.

Our Organization, Mission And Culture

The mission of the Division of Insurance is to regulate the insurance industry to protect Alaskan consumers. The Division of Insurance is a small division that consists of 48 positions split between Anchorage and Juneau with the Director based in Anchorage and the Deputy Director based in Juneau. The Investigation section within the division fosters a positive, diverse and respectful environment. We encourage innovative ideas, personal growth and team participation.

The Benefits Of Joining Our Team

At the Division of Insurance, you will be joining a team of highly competent professionals who work together effectively and efficiently to support the division’s mission of protecting Alaskan consumers. You will be working in a friendly and supportive environment that fosters accountability, cooperation, respect for each other and professionalism. We offer training opportunities, and a comprehensive employee benefits package to include health insurance, retirement and paid holidays.

Where You Will Be Working

Currently located on the 15th floor of the Atwood Building, you will enjoy a panoramic view of downtown Anchorage, Mt. Susitna aka Sleeping Lady, and the Knik Arm. Great dining, shopping, the Park Strip, Anchorage Museum and Atwood Concert Hall are all within short walking distance from the office. Covered parking at the Linny Pacillo parking garage is provided free. When you come to work, you will be walking into a calm and respectful work environment where everyone knows your name.

To be successful in this position a candidate will need the following core competencies:

Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Compliance Inspection: Knowledge of the guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions and issue citations, fines, or orders.
Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Special Notice:

This position requires the ability to qualify for a Special Commission Department of Public Safety. Ability to travel state-wide and outside Alaska and be willing to work irregular or unusual work hours during the course of an investigation. Background check by the Department of Public Safety may be conducted.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.
Law: Knowledge of State and federal laws, including legal and court procedures, regulations, guidelines, precedents, admissibility of evidence, case preparation, and/or settlements for applicable areas of law practiced or supported.

Equivalent To Those Typically Gained By

Any combination of preparatory post-secondary education and/or progressively responsible investigative work experience performing duties such as locating and gathering information, evidence and/or testimony to be used in civil or criminal proceedings, administrative actions, or governmentally regulated activities which included preparing reports in support of attorneys or agencies engaged in administrative adjudication, and/or detecting and verify suspected fraud, licensing violations, and other violations of state law.

Definitions

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through

formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Special Note

Some positions in this class may require eligibility for commission as a Special Officer with the State of Alaska as a condition of hire.

Some positions require applicants pass a background investigation, which includes a criminal record check for conviction of felony or misdemeanor crimes, as a prerequisite to employment.

Some positions require incumbents possess an Alaska driver's license and operate a motor vehicle.

Additional Required Information

At time of application applicant(s) are requested to submit:

Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers;
Copies of your three (3) most recent performance evaluations;
Proof of successful completion of a recognized law enforcement academy; and
Cover letter per instructions below.

Cover Letter Instructions

Please include a cover letter (attached to your application) that illustrates your experience with the competencies listed in this job posting. If you do not have experience in each area, please say so. Explain why you are the best qualified for this position. Also, detail your Knowledge, Skills and Ability (KSA's) as they relate to the position description.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time the application is submitted.

Work Experience

If using work experience in order to meet the minimum qualifications of the position and it is not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

If you have questions regarding Workplace Alaska, the application process and/or problems being able to submit your application or attachments online, please call the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.

For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

If you have specific questions regarding the position, please contact the hiring manager directly:

Hiring manager: Alex Romero, Investigator 4

Phone number: (907) 269-7918

Fax number: (907) 269-7910

Email address: alex.romero@alaska.gov

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  - AVTEC
  - Confidential
  - Correctional Officers
  - Marine Engineers
  - Mt. Edgecumbe Teachers
  - Supervisory
  - Unlicensed Vessel Personnel/Inland Boatman's Union
  - Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
  - General Government
  - Labor, Trades and Crafts
  - Public Safety Employees Association
  - Masters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year

01

This position may require travel, perhaps for up to a week at a time. Are you willing and able to travel as needed for this position?

02

Do you have previous work experience with scientific investigation methods including video and audio recordings, computers and cell phones, direct surveillance, inspection of relevant and related documents and computer files, and investigative report writing?

03

Do you have previous work experience responding to legal and administrative requests for information or evidence and providing direct testimony in a court-setting for criminal and/or civil litigation?

04

Do you have previous work experience working in collaboration with law enforcement agencies?

05

Do you have strong negotiation/communication skills and the ability to deal with angry or aggressive people with tact and diplomacy?

Yes
No
Required Question

State of Alaska

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