About the Role
The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems.
The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard.
You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible.
This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved.
Key Responsibilities

Supervise and support a team of field-based Access Control and Security Engineers
Provide day-to-day technical guidance and assistance to engineers
Review engineer reports, service reports and fault findings
Assist engineers with complex fault-finding and technical issues
Review remedial and reactive works to ensure the correct solution has been identified
Monitor the quality and progress of works being completed by engineers
Ensure engineers are working efficiently and achieving high first-time fix rates
Carry out technical checks and quality inspections where required
Review photographs, job reports and technical information to ensure works have been completed correctly
Identify additional remedial requirements and escalate where further works are required
Support engineers with difficult or recurring faults
Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works
Help coordinate engineer workloads and support with job allocation where required
Ensure engineers have the correct materials, equipment and technical information to complete their jobs
Work closely with suppliers to assist with identifying suitable equipment and replacement components
Attend sites with engineers where additional technical support or investigation is required
Assist with technical surveys and site inspections
Monitor engineer performance, workmanship and compliance
Provide technical feedback and coaching to engineers to support continuous improvement
Help identify training and development requirements within the engineering team
Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards
Support the Contracts Team with technical queries, variations and additional works
Maintain accurate records of technical issues, remedial works and engineer performance
Ensure all company procedures, health & safety requirements and client standards are followed
Systems & Equipment

The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including:

Door entry and intercom systems
Standalone and networked access control systems
Magnetic locks and electric strikes
Keypads, proximity readers and fob systems
Exit buttons and door release mechanisms
CCTV systems and access control interfaces
Intruder alarm systems
Automatic doors and associated access control equipment
Networked security systems and associated infrastructure
Fault finding, testing and commissioning of access control equipment
Experience with systems from multiple manufacturers would be highly advantageous.

Requirements

Proven experience within the Access Control / Security Systems industry
Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar
Strong practical and technical understanding of access control and security systems
Experience diagnosing and resolving complex system faults
Ability to read and understand engineer reports, photographs and technical information
Experience supporting or supervising field-based engineers
Strong understanding of installation, servicing, maintenance and remedial works
Excellent problem-solving and fault-finding skills
Strong communication and leadership skills
Ability to manage multiple engineers, jobs and priorities
Strong attention to detail and commitment to quality
Ability to work effectively with engineers, Contract Managers, Operations and clients
Full UK driving licence

Desirable

City & Guilds, NVQ or equivalent Security Systems qualification
Experience working within social housing or local authority contracts
Experience working on housing association maintenance contracts
Experience supervising engineers across multiple sites
Knowledge of relevant British Standards and industry regulations
Experience using CAFM or contract management systems
Experience carrying out quality inspections and technical audits
Experience with variations, additional works and remedial requirements
Manufacturer-specific access control training or qualifications

Key Skills

Access Control Expertise
Technical Fault Finding
Team Leadership
Engineer Supervision
Problem Solving
Quality Control
Customer Service
Communication
Organisation
Time Management
Technical Support
Health & Safety Awareness
Stakeholder Management
First-Time Fix Focus
Performance Management

Wiggett Group

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