Description

Overview

We are seeking a highly skilled and experienced Programmer / Service Technician to join our electronic security systems team. This role is responsible for advanced troubleshooting, programming, commissioning, and ongoing support of integrated security platforms in commercial, education, healthcare, correctional, and government environments. The ideal candidate will have a minimum of five (5) years of hands-on experience and thrive in a fast-paced, customer-facing field environment. Only experienced technicians should apply.

Key Responsibilities

• Program, test, commission, and service integrated security systems including Access Control, IP/CCTV, Intrusion, Intercom, Paging, Wireless, and related low-voltage systems.
• Troubleshoot, diagnose, and resolve complex hardware, software, and network-related issues.
• Perform on-site service work and remote diagnostics to ensure timely resolution of issues and a high level of customer satisfaction.
• Manage assigned service orders including documentation, reporting, and follow-up.
• Report status, updates, and priorities to the Service Coordinator.
• Provide customer, operator, and technician training on system operation and maintenance.
• Maintain a professional appearance and consistently meet service and project performance goals.

Qualifications

• Minimum of five (5) years of hands-on experience in electronic security system service and programming.
• Strong troubleshooting background with Access Control and IP video systems.
• Working knowledge of integrated security platforms and manufacturers such as Lenel, Software House, Genetec, Exacq, Axis, Hanwha, and Avigilon.
• Solid understanding of networking principles, including IP addressing, PoE, and basic switching concepts.
• Ability to read and interpret wiring diagrams, schematics, and technical documentation.\
• High School Diploma, GED, or Associate Degree required.
• Valid driver’s license and ability to travel to customer sites.
• Preferred certifications include Genetec, Software House, Lenel, Exacq, and OSHA 10-Hour.

Key Competencies

• Advanced diagnostic and problem-solving abilities.
• Strong organizational and documentation skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in team environments.
• High technical aptitude and adaptability across multiple system platforms.
• Ability to prioritize and manage multiple service requests effectively.

Compensation & Benefits

• Competitive hourly compensation based on experience.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development, training, and certification assistance.
• Employee assistance program and additional voluntary benefits.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.