Description

ArchKey Solutions


Position Title: Service Dispatch Coordinator

Location: Plymouth, MN, United States


Department: Project Delivery

Category: Specialty

description: Description

SERVICE DISPATCH COORDINATOR
This position is based out of our Plymouth, MN office.

About ArchKey

ArchKey is one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible.

We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We're not just energizing infrastructure, we're energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale.

About the Position

Responsible for coordinating the delivery of onsite and remote service labor activities from the initial demand creation through delivery and close-out in alignment with all Company policies, procedures, key objectives, and regulations. Schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Works closely with Account Managers, Field leaders and Field Technicians.

Our Ideal Candidate

• Can flex and adapt to the growing needs of the business.
• Can demonstrate strong problem-solving & technical skills.
• Works independently with a strong work ethic and a proactive, industrious approach.
• Follows directions and guidance with attention to detail.
• Builds and maintains positive client relationships.

Day in the Life

• Acts as primary point of contact for service customers to ensure expectations are met.
• Supports, informs, prioritizes, and coordinates activities and resources both regionally and across the platform.
• Handles incoming service requests via phone or email, resulting in creating service work orders, scheduling and dispatching field staff.
• Schedules resources to support proposals, maintenance agreements, and standard service agreements.
• Handles decisions regarding the scheduling and movement of resources andmaterials based on the nature of service calls, urgency, contractual obligation, and availability.
• Orders and tracks parts and subcontractors in support of maintenance plans and service calls.
• Evaluates time and material (T&M) service orders for completed costs and scope of work.
• Proactively follows up after completion of service to ensure a high level of satisfaction with the quality of work.
• Complete tasks as assigned in a timely manner and according to given deadlines e.g. month-end, quarter-end, and fiscal year-end.
• Batches, reviews and reports field time for Service Technicians.
• Complies with local collective bargaining agreements and maintains compliance with all federal, state and local laws and regulations requirements.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public.

Minimum Qualifications

• High School diploma or equivalent work experience in service scheduling, construction management or a related field.
• Minimum 0-2 years of electrical or low voltage experience with a preferred concentration in construction and/or service projects.
• Minimum 2 years of experience managing people, to include dispatching and scheduling for field personnel and Technicians.
• Familiarity or experience with network infrastructure, physical security, audio/visual, and wireless or a similar industry.
• Knowledge of and proficiency in MS Office and business software systems.
• Proven ability to work in a fast paced, high-volume work environment with minimal supervision.
• Excellent collaboration, teamwork, and interpersonal skills. Ability to work with diverse work teams.
• Strong listening, verbal, and written communication skills. Effective independent problem solving, decision making, time management and prioritization skills.
• Work experience with LEAN methodologies and/or similar applications. Strong process orientation.

Travel

• Occasional travel to job sites is required as needed. Occasional evening and weekend work may be required as job duties demand.

Salary Range

• $50,000-$70,000, based on experiences and qualifications.

Benefits

At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.

Legal & Fraud Disclaimer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. #MN70-0

Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from an @archkey.com email address and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.

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