Overview
The Access Control Specialist is responsible for controlling access to designated facilities, property, and restricted areas through the verification of credentials, visitor processing, screening procedures, and security monitoring activities. This position serves as the first point of contact for employees, visitors, contractors, and government personnel and plays a critical role in maintaining a secure, professional, and welcoming environment.
**This position is contingent upon contract award**
Responsibilities
- Control access to facilities, restricted areas, and government property by verifying credentials, authorization documents, badges, visitor passes, and identification.
- Process employees, visitors, vendors, contractors, and authorized guests in accordance with established access control procedures.
- Monitor entry and exit points to ensure compliance with site security requirements.
- Conduct interior and exterior security inspections and report security concerns, safety hazards, suspicious activities, or procedural violations.
- Verify access authorizations and resolve routine access issues through established procedures and supervisory guidance.
- Maintain awareness of security conditions and promptly report incidents, emergencies, or unusual activities.
- Professionally greet and assist employees, visitors, contractors, government personnel, and VIP guests.
- Provide directions, guidance, and information regarding facility access procedures.
- Maintain a courteous, professional, and service-oriented approach during all interactions.
- Support visitor escort and access procedures as required.
- Communicate clearly and effectively with personnel at all organizational levels.
- Other duties as assigned
Qualifications
- High school diploma or GED required.
- Active Top Secret clearance.
- Previous access control, security, military, law enforcement support, customer service, or related experience preferred.
- Experience working in a government, military, industrial, or secured environment preferred.
- Prior experience interacting with the public and providing customer service is highly desirable.
- Must be capable of exercising sound judgment and maintaining composure in stressful situations.
Knowledge, Skills and Abilities:
- Knowledge of access control procedures, visitor management practices, and facility security principles.
- Knowledge of customer service practices and professional public interaction techniques.
- Ability to quickly identify and report security concerns, policy violations, and unusual activities.
- Ability to interpret and apply written instructions, post orders, policies, and operating procedures.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to remain professional and effective in stressful, fast-paced, or high-visibility situations.
- Strong observational, organizational, and attention-to-detail skills.
- Ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Ability to work independently while also functioning effectively as part of a team.
- Proficiency with Microsoft Office Suite, electronic access control systems, databases, and standard office equipment.
- Skill in preparing reports, maintaining records, and documenting incidents accurately and thoroughly.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- This position requires a combination of access control, security monitoring, customer service, and administrative activities.
- The employee is regularly required to sit, stand, walk, communicate, observe, and operate computers and security-related equipment.
- The employee may be required to remain stationary for extended periods while monitoring access points, processing visitors, or performing security functions.
- The employee frequently moves throughout buildings, parking areas, and facility grounds while conducting inspections and access control activities.
- The employee may occasionally bend, stoop, kneel, reach, climb stairs, and access various work locations.
- The employee may occasionally lift, carry, push, pull, or move items weighing up to 25 pounds.
- The employee must possess sufficient visual acuity, hearing, and situational awareness to observe activity, verify credentials, monitor security conditions, and respond appropriately to incidents.
- Work may be performed indoors or outdoors and may involve exposure to varying weather conditions, noise levels, vehicle traffic, and other environmental conditions associated with access control operations.
- The employee must maintain the ability to respond appropriately to emergencies and perform assigned duties in a professional and effective manner.
