The Systems Security Service Technician is responsible for providing exceptional service, maintenance, and technical support for physical security systems, including access control, video surveillance, video intercom, intrusion detection, and other security devices. This role requires strong technical skills, effective problem-solving abilities, and a commitment to delivering high-quality service to clients.

Essential Duties and Responsibilities

Conduct regular maintenance and service visits to client sites to ensure the optimal performance of physical security systems.
Diagnose and troubleshoot issues with access control systems, video surveillance systems, alarms, and related equipment.
Perform repairs and replacements of faulty components or equipment as needed.
Conduct system upgrades and software updates to improve functionality and security.
Provide technical support and assistance to clients via phone, email, or onsite visits.
Collaborate with clients, project managers, and other team members to address client needs and concerns promptly and effectively.
Document service activities, including maintenance visits, repairs, and upgrades, accurately and thoroughly.
Stay informed about industry trends, technological advancements, and best practices in physical security systems to provide informed recommendations and solutions to clients.
Install and configure physical security systems, including access control systems, video surveillance systems, and related equipment.
Mount and secure cameras, sensors, and other security devices in appropriate locations according to design and specifications.
Install and connect wiring and cables for power, data, and video transmission.
Test and troubleshoot security systems to ensure proper functionality and performance.
Provide on-site training and support to clients on the proper use and maintenance of installed security systems.
Adhere to safety protocols and guidelines during installations and maintenance activities.

Competencies and Skills

Strong understanding of physical security infrastructure and best practices.
Clear communication skills, both technical and non-technical.
Professionalism in high-pressure and customer-facing environments.
Attention to detail and pride in workmanship.
Takes initiative and seeks continuous improvement.
Comfortable in both leadership and team roles.
Solid troubleshooting and problem-solving skills.
Accountability, punctuality, and ownership of assigned responsibilities.

Knowledge, Education & Experience

High School Diploma or GED
Minimum of 2 years of experience installing and commissioning security systems.
Valid Driver's license with good driving record.
Ability driver's license with good driving record.
Ability to read and interpret construction documents and technical specifications.
Ability to perform basic IP network configuration and understand connectivity.
Comfortable working with hand and power tools, including scissor lifts.
Basic understanding of Windows-based applications, system configuration and browser-based interfaces.

Work Environment/Physical Demands

Noise level is moderate
Frequently exposed to high, precarious places and risk of electrical shock.
Occasionally exposed to moving mechanical parts, fumes or airborne particles and outside weather conditions.
Regularly required to use hands to finger, handle, or feel and talk or hear.
Frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl.
Occasionally required to climb or balance.
Frequently required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 60 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to read, write and correspond proficiently in the English language is required.
Must be willing to drive company vehicles to various client sites on a daily basis. While many projects are local (within 60-mile radius), there will be projects that are beyond 60 miles from Green Bay so occasional overnight travel is required for this position in order to meet specific client deadlines.

Closing

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. We see team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique and best selves to work. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Tusker makes hiring decisions based solely on qualifications, merit and business needs at the time.

Salary

Up to $25.00/hour.

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Security Systems Technician

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