We are seeking an experienced Physical Security Systems Technician with a strong background in Avigilon Access Control Manager (ACM) / Avigilon Unity and Mercury controller boards. This role will be responsible for installing, configuring, maintaining, and troubleshooting enterprise access control systems across multiple facilities.

The ideal candidate has hands-on experience with access control hardware, low-voltage wiring, door hardware, badge management, controller programming, and physical security system integrations.

Key Responsibilities

Access Control Administration & Support

Install, configure, maintain, and support Avigilon Access Control Manager (ACM) and Avigilon Unity environments.
Configure and troubleshoot Mercury intelligent controllers, expansion modules, and field devices.
Manage badge access, cardholder records, schedules, permissions, and system reporting.
Support physical security infrastructure, including: Door controllers
Card readers
Request-to-exit devices
Electric strikes
Magnetic locks
Door position switches
Intercom systems
Perform firmware updates, software upgrades, and system health monitoring.
Create and maintain system documentation, diagrams, and standards.

Installation & Maintenance

Install and terminate low-voltage cabling associated with access control and security systems.
Diagnose and repair controller, reader, network, and door hardware issues.
Perform testing and validation of field wiring using meters, cable testers, probes, and diagnostic tools.
Coordinate system installations, upgrades, and facility expansions.
Support integration efforts with video surveillance and other physical security technologies.

Troubleshooting & Technical Support

Serve as the escalation point for complex access control issues.
Investigate communication failures between Mercury controllers and host systems.
Troubleshoot network connectivity, power distribution, and device communication issues.
Work with vendors and security integrators to resolve hardware and software issues.
Provide training to end users on badge administration and access management functions.

Required Qualifications

3+ years of experience supporting enterprise access control systems.
Hands-on experience with Avigilon Access Control Manager (ACM) and/or Avigilon Unity.
Experience installing, programming, and troubleshooting Mercury controller boards.
Strong understanding of: Wiegand and OSDP protocols
Door hardware and locking systems
Low-voltage wiring
Access control architecture
Experience working with Active Directory and user provisioning.
Ability to read system schematics, wiring diagrams, and construction drawings.
Strong troubleshooting and documentation skills.

Preferred Qualifications

Experience with Avigilon Video Management Software (VMS).
Experience supporting Verkada, Genetec, LenelS2, Software House CCURE, or similar systems.
Knowledge of IP networking, VLANs, switches, and TCP/IP communications.
Industry certifications related to physical security, access control, or networking.
Experience working in enterprise or multi-site environments.

Technical Skills

Avigilon ACM / Avigilon Unity
Mercury Controllers (LP1502, LP4502, MR52, MR16IN, MR16OUT or similar)
Access Control Hardware
Low-Voltage Systems
Card Readers & Credential Management
Video Surveillance Integrations
Active Directory
IP Networking
System Documentation
Diagnostics & Troubleshooting

Robert Half

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