Security Hardware and Access Control Technician
What this job involves:
JLL is seeking an experienced Security Hardware and Access Control Technician to support our client properties in Anaheim, CA. In this hands-on role, you will be responsible for the preventive maintenance, troubleshooting, and repair of physical security hardware and low-voltage access control systems that keep our clients' people and properties safe. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and this role is central to that mission, ensuring the physical infrastructure our clients rely on remains secure, functional, and well-documented. You will work both independently in the field and as part of a collaborative team, diagnosing issues, performing repairs, and maintaining accurate records within our work order systems. We believe the most effective teams are built when everyone is empowered to thrive, and you will have the support, training, and resources needed to grow your technical expertise while delivering exceptional service to our clients.
What your day-to-day will look like:
- Perform routine repairs, troubleshooting, and preventive maintenance on electronic key boxes, access control panels, and electrified door hardware.
- Diagnose system failures using digital multimeters, cable testers, and logical troubleshooting techniques, inspecting sites to identify root causes of hardware issues.
- Track the status of all service requests, including date, time, location, issue, and resolution details, within a CMMS/work order system.
- Read and interpret schematics, blueprints, wiring diagrams, and technical manuals; create or update system documentation and standard operating procedures as needed.
- Determine, track, and maintain appropriate levels of spare parts and hardware inventory to minimize system downtime.
- Adhere to all general electrical and workplace safety procedures, including Lockout/Tagout and PPE requirements; immediately report any unmitigated safety concerns.
- Participate in an on-call rotation for emergency responses, which may include weekends and holidays.
- Collaborate with team members, managers, and corporate clients, representing JLL with professionalism at every client location.
Required qualifications:
- 3–5 years of hands-on experience in the physical security, low-voltage, or locksmith industry.
- Working knowledge and hands-on experience with access control panels, system controllers, reader boards, and input/output boards.
- Hands-on experience with electrified locking hardware, including mortise and cylindrical locks, magnetic locks, shear locks, and electric strikes.
- Familiarity with access control power supplies, backup batteries, power transfer hinges, and armored door cords.
- Strong understanding of low-voltage electrical circuits, including AC/DC, relays, resistance, and series/parallel wiring.
- Fundamental knowledge of IP networking, including device pinging, network switch identification, and RJ45 termination.
- Active California Driver's License with a clean driving record.
- Ability to climb ladders, work in tight spaces, and lift up to 50 lbs.
Preferred qualifications:
- Existing LenelS2 certification, or willingness to obtain certification within the first 3 years of employment through company-provided training.
- Experience with peripheral security devices, such as REX motion detectors, push buttons, magnetic door contacts, and duress/panic buttons.
- Familiarity with electronic key cabinets, badging printers, intercoms, and local sounders.
- Exceptional attention to detail and a strong commitment to completing work orders thoroughly.
- Clear written and verbal communication skills for interfacing with team members, managers, and corporate clients.
- Strong time-management skills with the ability to prioritize urgent repair requests under pressure.
